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On the sign-in screen, tap the forgotten-password link and enter your email. You will get a six-digit code valid for 30 minutes. For safety, changing it signs you out everywhere.

Without a verified email you cannot like or message. It is the first barrier against fake accounts. The code is sent to the email you signed up with.

In Account (web) or Settings (app). You can close any session you do not recognise, and if you think someone knows your password, change it from there.

Every photo is reviewed before it goes public. Meanwhile you can see it and the card works; making the profile public needs at least one approved photo.

No. Others see an approximate distance (“about 3 km away”) computed from a point shifted by 500 to 1,500 metres. Photos are uploaded without the GPS position phones store in them.

What you are looking for: play, breeding or adoption. It decides which feed your pet appears in. A neutered animal never appears in the breeding feed.

Yes: pause the profile from the pet editor. It stops appearing in the feed and you keep your matches and conversations.

When both sides like each other. That opens a chat between you.

If nobody nearby fits, the feed widens the radius and tells you, rather than going empty. The more profiles in your city, the closer they will be.

If you swipe very fast, the app runs a check that takes under a second and needs no input. After that it won't appear again for ten minutes.

The free account has daily caps on likes and messages, and on open conversations at once. Limits reset every day; the exact numbers are on the Premium page.

One subscription, monthly or yearly, with a seven-day trial: unlimited messages and conversations, more likes, seeing who liked you and up to ten pets. Nothing is sold separately.

Where you bought it: PayPal if on the web, Google Play if in the app. Your Premium screen says which. After cancelling you keep access until the end of the paid period.

It is the most common puppy scam. Don't pay, and report the profile from the chat; in the app you can also report the specific message by tapping it. Reporting also blocks that person.

A meet-up can only be set at a public place from the directory — a park, a vet — that a moderator has checked on a map. It is deliberate: a first meeting between strangers cannot be at someone's home.

Only verified places count, and there may be none in your area yet. From the app you can suggest one while you are there; it goes live once a moderator reviews it.

Reschedule from the meet-up. It creates a new proposal the other person has to accept: a time change only counts if both agree.

A link for someone you trust: it opens a page with the place, the time and your name, with no account. It does not show your live location, phone or chat, and it expires on its own.

It appears once you send yours. That way nobody rates in retaliation after seeing their score.

Before a breeding like we check kinship against the pedigree you both declared. If they share a parent or the coefficient is 0.125 or higher (half-siblings), the mating is not allowed. Below that you get a warning and decide with your vet.

Not necessarily. Only the declared pedigree is checked. A 0 without pedigree means “no data”, not “unrelated”. The more ancestors you declare, the more reliable it is.

It is the only thing in the app that is not queued for later: without the kinship check, the like is not sent.

You only see the ones that fit your home: that way nobody falls for an animal they cannot adopt. If something about the animal is unknown, it is not hidden from you; that gets settled in the interview with the shelter.

No. You declare it once and it applies to every profile. Update it when your home changes.

Because an animal that can't live with a three-year-old may be fine with a twelve-year-old. Asking just “any children?” would rule out homes that fit.

30, 7 and 1 days before it is due. The next date is only suggested for known vaccines; if it doesn't recognise the vaccine, it won't make one up.

Your pet's health data, without your location or contact details: it is meant to be handed over at a counter.

Because an exact date would be false: gestation is counted from ovulation, which almost nobody knows. To narrow it down, the test that works is blood progesterone.

Every new place is checked on a map by a moderator before it goes live, because a published place can be used to meet strangers.

Claim it from its page. A moderator checks you are the owner before handing over control. You can then edit the contact details, but not move the map pin.

The one where your pet's location is. You don't pick it when posting.

From the app, in Community. It uses your exact position — here yes, because it is where the pet went missing — and notifies people with pets within the radius you choose, 1 to 25 km. You can have two active alerts.

Because the alert needs where you really are. A web form would ask for a typed address, which is exactly the least reliable data.

When you post, you are offered to share the poster: a link to a page with the photo, no account needed, to send to your neighbourhood group. When you mark the pet found, the poster stops showing your phone and the location.

A badge on your pets' cards and more visibility in the feed. You need a verified phone first.

A person reviews it against your selfie and, approved or rejected, both the document and the selfie are deleted. Only the decision is kept.

From 10 pm to 8 am, your time, notifications are held and arrive in the morning. The only exception is a lost pet near you.

Yes, from the chat or the profile. It works both ways: neither of you sees the other again, in the feed or in the community.

From Account (web) or Settings (app). You have 30 days to change your mind by signing in again; after that your pets, photos, messages and other data are deleted. You can download a copy of your data first.